We just released Helpie 1.7, the most advanced WordPress Wiki Plugin ever created, with built-in knowledge base capabilities. Create your team wiki site in a breeze and focus on collaborating with your team on your next big project! Meet Helpie 1.7, the modern medium-esque plugin for creating wiki websites Helpie wiki is a plugin that’s …
Did you know that 96% of unhappy customers won’t complain to you, but will tell their 15 other friends and 91% of the unhappy customers will never willingly do business with you again. What’s more shocking is that, it can be 7 times more expensive to get a new customer than it is to keep …
Helpdesk generally refers to a physical space that is often manned by someone from the customer support team of a company. In recent times, it is just a means to reach out to a company when some help is needed. Most companies give out an email ID, support website address and toll-free phone number to …
History of Helpdesk and its impact on businesses Read More »
This release of Helpie ( v1.6 ) celebrates the technological advancement of Wakanda to be a force for good. This feature now makes it possible to edit all your Knowledge Base main page components with Elementor. Updates: Hero section – Shortcode, Widget, Elementor element Frontend Stats – Shortcode, Widget, Elementor element Category Listing: Shortcode, Widget, …
We have just released a new version of Helpie WordPress Knowledge Base plugin – Helpie 1.5 ( Starman ). Honoring the great Starman ( SpaceX mascot for Falcon Heavy Launch ), we push forward to making your favorite WordPress Knowledge Base even better. Here’s what we have for you: Article Listing Module: The new Article …
Are you not sure of what a knowledge base is? Do you want to build a knowledge base? Are you trying to decide whether your company or organization needs a knowledge base? The term “knowledge base” is frequently used on the Internet in this age of information, especially if you are a businessperson or someone …
What Is A Knowledge Base? How It Helps Businesses? Read More »
Knowledge Management is the deliberate act of recognising, validating, organising, storing and communicating information relevant to the functioning of an organisation, to key employees, to enable them preempt questions, solve problems, make decisions, change or rework strategies and processes in order to prevent obsolescence and maintain their competitive advantage. You need to constantly review and …
5 Knowledge Management Best Practices: areas that cry for your attention Read More »
Each organization has its own unique knowledge management strategy (KM) and modeling. You would agree that it really helps to understand if the strategy addresses the strategic needs of the organization. Knowledge itself is the ability to apply the tacit and explicit information in problem-solving, decision making or effecting an improvement within the core …
4 Knowledge Management Models That Can Supercharge Your Organisation Read More »
Do you have a website for your company/organisation? Do you have a Woocommerce store? Do you sell any products or services online? Then, you need a Knowledge Base / Documentation Area for your website. Here’s why, There are a number of topics like Privacy Policy, Terms and Conditions that you just cannot skip from your …
Create a Knowledge Base for your WordPress website with Helpie [Step By Step Tutorial] Read More »
☄☄☄There’s no way to understate the importance of Knowledge Management in the 21st-century organisation. There’s a saying “Knowledge is Power,” and in the past few decades there has been a boom in the creation and sharing of knowledge. Today organisations are spending enormous amounts of money in knowledge management systems. If knowledge management is super …
Here’s Why Knowledge Management is Super Important [2023 UPDATED] Read More »